Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Yee Fei, an individual based in Singapore and the operator of yooi.me (“Yooi,” “we,” “us,”or “our”). They govern the yooi.me website and portal, and any application, feature, API, tool, or other service that links to these Terms (together, the “Services”).

You affirmatively agree to these Terms when you click an acceptance button, create an account, activate an app, place an order, or otherwise access or use a Service after being shown or given a link to them. If you do not agree, do not use the Services. Merely viewing a public page before being presented with these Terms does not by itself create a paid subscription.

Our Privacy Notice explains how we handle personal data. Agreeing to these Terms acknowledges that notice; it is not consent to any data use for which applicable law requires separate consent. We will request such consent separately where needed.

A particular Yooi app or transaction may show additional terms, an order form, a checkout page, plan details, or in-product rules (“App Terms”). By activating or using that app, you also agree to its App Terms. App Terms should be read together with these Terms.

If documents conflict, the more specific App Terms control for that app or transaction, then an accepted order form or checkout terms, and then these Terms. A privacy notice controls only as to how personal data is handled. App Terms do not override mandatory law or any provision of these Terms unless they clearly identify the provision being changed.

You must be at least 18 years old and legally able to enter into this agreement. The Services are not directed to children. If you use a Service for a company or other organisation, you confirm that you have authority to bind it; in that case, “you” includes that organisation. If you lack that authority, you may use the Service only in your personal capacity and must not accept these Terms for the organisation.

Some Services use Clerk or another identity provider for sign-in. You must provide accurate information, keep it current, protect your credentials and recovery methods, and promptly tell us about suspected unauthorised access. You are responsible for activity under your account to the extent it results from your acts or omissions, but not for activity caused by our breach or a matter outside your reasonable control.

Do not share a personal account. If a Service permits a team or shared workspace, each person should use their own login. Workspace owners and administrators may manage members, access User Content, and change or remove access. You are responsible for authorising administrators and for permissions you grant. Clerk and other identity providers are also third-party services under section 13.

Access to the portal does not automatically activate every app. An app becomes available only after its stated activation step, eligibility check, invitation, or payment has been completed. We may reject an activation request for security, legal, capacity, or product-availability reasons, and will refund any activation charge we collected for an activation we reject.

The Services are an MVP and may include beta, preview, prototype, or experimental functionality. They may be incomplete, inaccurate, unavailable, or changed without notice, and should not be relied on as a system of record or as the sole copy of important data.

No service-level agreement (SLA) is offered. Unless App Terms expressly say otherwise, we make no commitment about uptime, availability, latency, capacity, support, response or resolution times, restoration or disaster recovery, compatibility, continued features, or retention, preservation, or recoverability of data. Any target, estimate, status update, or informal assistance is not a guarantee or SLA.

We may maintain, update, limit, replace, or remove features to improve the Services, respond to security or legal risks, manage capacity, or reflect product decisions. We may suspend access immediately where reasonably needed to address a security threat, unlawful use, material breach, non-payment, third-party dependency failure, or risk of harm. Where practical, we will give notice and a reasonable opportunity to cure, and will limit a suspension to its purpose.

We may discontinue a free Service at any time. For a paid Service, we will give reasonable notice where practical. If we permanently discontinue its material paid functionality before the end of a prepaid period for reasons other than your breach, we will provide either a reasonable substitute or a pro-rated refund for the unused prepaid period. This does not limit any stronger remedy required by applicable law.

You must not use, or help anyone use, the Services to:

• break the law, evade sanctions, or facilitate fraud, deception, harassment, or abuse;
• infringe intellectual property, privacy, publicity, confidentiality, or other rights;
• probe, scan, attack, bypass, or disrupt security, authentication, rate limits, or technical safeguards, except under our prior written authorisation;
• introduce malware or harmful code, overload the Services, interfere with other users, or gain unauthorised access to any account, system, or data;
• scrape, crawl, extract, copy, reverse engineer, decompile, or discover source code or models, except to the limited extent applicable law does not allow that restriction;
• abuse models or providers, including by extracting model weights or system prompts, circumventing safety controls, generating illegal material, or using automated output to impersonate, manipulate, spam, or mislead people;
• use the Services in weapons, emergency response, critical infrastructure, life-support, or another setting where failure could reasonably cause death, personal injury, or severe property or environmental harm; or
• resell or commercially exploit a Service unless App Terms or we expressly permit it.

We may investigate suspected misuse and preserve or disclose relevant information when reasonably necessary to protect the Services, users, or others, or to comply with law, subject to applicable privacy and data-protection obligations.

“User Content” means information, files, prompts, messages, instructions, and other material you or your authorised users submit to a Service. As between you and us, you keep your ownership rights in User Content. You confirm that you have the rights and permissions needed to submit it and allow us to handle it as described here.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, format, display, and otherwise process User Content only as reasonably needed to operate, secure, maintain, and troubleshoot the requested Services, comply with law, and enforce these Terms. We will not use User Content to train a general-purpose model unless the relevant Service clearly discloses that use and obtains any choice or consent required by law. This licence lasts only while needed for those purposes, including reasonable backup, legal, and security retention periods. We do not acquire ownership of User Content through this licence.

You are responsible for User Content and for keeping independent backups. Do not submit trade secrets, regulated data, or other confidential or sensitive information unless the relevant App Terms expressly support it and you have taken appropriate safeguards. The Services are not a substitute for a confidentiality agreement, and these Terms do not create a general duty to treat all User Content as confidential.

If you voluntarily send ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, publish, and commercialise it without payment or attribution. This does not cover personal data or User Content merely because it reveals how you use a Service.

AI features may produce false, incomplete, biased, offensive, or outdated results. The same input may produce different outputs. You must independently review outputs for accuracy, suitability, legality, and safety before using or sharing them. Outputs are not legal, medical, financial, employment, engineering, or other professional advice.

You must not use an AI output as the sole or decisive basis for decisions that determine a person’s access to employment, housing, education, insurance, credit, healthcare, legal services, essential public services, or another similarly high-impact opportunity or right. Appropriate qualified human review and any notices, consent, explanations, appeals, and testing required by law remain your responsibility.

AI inputs and outputs may be processed by the third-party model and infrastructure providers identified in the Service or our Privacy Notice. Due to the nature of generative AI, outputs may not be unique, other users may receive similar material, and we do not promise that an output is protectable, non-infringing, or owned by you. As between you and us, and to the extent permitted by law and provider terms, we claim no ownership of your output. You must assess and obtain any rights needed for your use of it.

Some Services may be offered for a fee. Before charging you, we will show the price, currency, billing period, included usage, and material renewal terms in the applicable checkout or App Terms. Those specific commercial terms control. You authorise the stated charges and must keep payment details current. Prices exclude taxes unless stated otherwise; you are responsible for applicable taxes we are legally permitted or required to collect from you.

If a trial converts to a paid plan or a subscription renews automatically, the checkout or App Terms will disclose that fact, the timing and price, and how to cancel before a charge. You may cancel future renewal using the stated method. Except where these Terms, App Terms, or mandatory law provide otherwise, charges for a completed billing period are non-refundable. We will honour mandatory cooling-off, refund, quality, and other consumer remedies, including those that apply in Singapore or Malaysia.

We and our licensors own the Services, including their software, design, text, branding, and other content, excluding User Content and third-party material. While these Terms apply, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose. No other right is granted. “Yooi,” yooi.me, logos, and product names may not be used in a way that suggests endorsement or causes confusion without permission.

The Services may link to, integrate with, or rely on third parties such as identity, hosting, payment, analytics, and AI providers. Their separate terms and privacy practices may apply. We do not control, and are not responsible for, third-party products, content, acts, or outages. This does not excuse us from responsibility that applicable law places on us for providers we choose to perform our obligations.

If you believe material in a Service infringes your rights, email our legal contact with: your name and contact details; identification of the protected work or right; the material and its location; a good-faith explanation of the issue; the remedy requested; and a statement that your report is accurate and that you are the rights holder or authorised to act for one. Include a physical or electronic signature. We may request more information, notify the affected user, and remove or restrict material where appropriate.

Send notices to yeefei@yooi.me. This is a general infringement process and is not a claim that we qualify for any particular statutory safe harbour, including under United States law.

You may stop using a free Service at any time and may close your account or cancel a paid plan using the method stated in that Service. Cancellation normally takes effect at the end of the current paid period unless App Terms or mandatory law say otherwise.

We may terminate your access for a material or repeated breach, non-payment, unlawful conduct, security risk, or where continuing the Service would expose us or others to material harm. Where reasonable, we will first notify you and allow time to cure. We may terminate a free Service for product reasons. Section 6 applies if we discontinue paid functionality.

Before termination takes effect, you should export User Content using any export feature the app offers. We do not promise an export feature, format, or post-termination retrieval period. Where practical and lawful, we will give paid users a reasonable opportunity to retrieve content after termination, except where access poses a security or legal risk. We may then delete or anonymise content, subject to reasonable backup cycles and legal, fraud-prevention, dispute, and security retention. Deletion from active systems may not immediately remove backup copies.

Provisions that by nature should continue—including ownership, feedback, accrued payment, disclaimers, liability limits, indemnity, disputes, and general terms—survive termination.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties and conditions, including satisfactory quality, merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment. We do not warrant that the Services or outputs will meet your needs, be secure or error-free, or prevent loss, interruption, or unauthorised access.

Nothing in these Terms excludes a warranty, guarantee, condition, or remedy that cannot lawfully be excluded or limited. In particular, mandatory consumer protections under applicable Singapore or Malaysian law continue to apply where you qualify for them.

To the maximum extent permitted by law, neither you nor we will be liable under or in connection with the Services for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity, business interruption, or data, even if advised that such loss was possible. These exclusions apply regardless of the legal theory, but not where applicable law prohibits them.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services and these Terms will not exceed the greater of (a) the fees you paid us for the affected Services during the 12 months before the event giving rise to the first claim, or (b) SGD 100.

The exclusions and cap do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where the law does not permit limitation. They also do not restrict mandatory statutory rights or remedies available to consumers. Nothing in these Terms excludes liability merely because it would otherwise fall within a listed category of loss if mandatory law requires that liability to remain available.

This section applies only if you use a Service for a business or professional purpose. You will indemnify us against third-party claims, damages, and reasonable external legal costs to the extent caused by your unlawful User Content, your infringement of that third party’s rights, or your material breach of section 7. It does not cover losses caused by us, our breach, our negligence, or modifications we make to your content. We will promptly notify you, allow you to control the defence with competent counsel, and reasonably cooperate at your cost. You may not settle a claim in a way that admits fault by us or imposes obligations on us without our consent, which we will not unreasonably withhold.

These Terms are governed by Singapore law, without regard to conflict-of-law rules. The courts of Singapore have non-exclusive jurisdiction. This means either party may bring a claim in Singapore, but these Terms do not prevent you from using a court, tribunal, regulator, or mandatory dispute process available under the law of your place of residence.

If you are a consumer, this choice does not deprive you of mandatory protections provided by the law that would apply without this clause, including applicable protections in Singapore or Malaysia. We do not claim that every provision is enforceable in every country.

We may update these Terms for legal, security, operational, or product reasons. We will post the revised version and update its effective date. For a material change, we will give reasonable advance notice through the Service, by email, or by another appropriate channel, unless an urgent legal or security change requires faster action.

We may ask you to accept material changes affirmatively. If you do not agree, you must stop using the affected Service before the change takes effect. For a paid Service, if a material change substantially disadvantages you during a prepaid term, you may cancel before it takes effect and request a pro-rated refund for the unused prepaid period, unless the change is required by law or addresses an urgent security risk and no reasonable alternative is available. Changes do not apply retroactively to a dispute that arose before their effective date.

If a provision is unlawful or unenforceable, it will be enforced to the greatest lawful extent and the rest will remain in effect. Our failure to enforce a provision is not a waiver. Headings are for convenience only.

You may not assign these Terms without our written consent. We may assign them in connection with a reorganisation, sale, or transfer of the relevant Service, provided this does not reduce mandatory consumer rights or your express prepaid rights. These Terms, the Privacy Notice, and applicable App Terms and accepted order or checkout terms are the entire agreement about the Services and replace earlier discussions about the same subject. They do not create a partnership, agency, employment, or third-party beneficiary relationship.

Questions, legal notices, and complaints may be sent to Yee Fei in Singapore at yeefei@yooi.me. Please identify the Service involved and provide enough detail for us to understand and respond to your request. Do not include passwords, authentication codes, or unnecessary sensitive data.